Overview
Your AI voice agent is often the first interaction customers have with your business. Voquii's Agent Management gives you complete control over how your agents sound, behave, and perform—creating experiences that feel authentically on-brand and genuinely helpful.
Custom Agent Personas
A persona is more than a name—it's the complete identity that shapes how your agent interacts with customers.
| Component | Description | Example |
|---|---|---|
| Name | Agent's identifier | "Sarah", "Alex", "Max" |
| Role | Job function | "Customer Service Specialist" |
| Personality | Character traits | "Friendly, patient, helpful" |
| Tone | Communication style | "Professional yet warm" |
| Background | Contextual story | "5 years experience helping customers" |
Industry Persona Templates
Healthcare
Nurse Navigator, Appointment Coordinator, Patient Advocate
Legal Services
Intake Specialist, Case Coordinator, Client Liaison
Home Services
Service Scheduler, Emergency Dispatcher, Follow-up Specialist
Real Estate
Listing Specialist, Buyer Concierge, Transaction Coordinator
System Prompt Customization
The system prompt is the core instruction set that guides your agent's behavior. It defines what the agent knows, how it responds, and what actions it takes.
System Prompt Structure
- Identity & Role: "You are Sarah, a customer service specialist at..."
- Core Responsibilities: "Your primary goals are to..."
- Knowledge & Context: "You have access to information about..."
- Behavioral Guidelines: "When speaking with customers, always..."
- Limitations & Boundaries: "You should never..."
- Escalation Rules: "Transfer to a human when..."
Knowledge Base Integration
Power your agents with comprehensive knowledge:
- PDF Upload: Upload documents for automatic parsing
- URL Scraping: Import content from websites
- Vector Embeddings: Semantic search across all content
- RAG: Retrieval Augmented Generation for accurate responses
- Manual Entry: Add FAQs and specific knowledge
Agent Capabilities
Tool/Function Calling
Execute actions like looking up accounts, checking inventory, or processing requests
Calendar Booking
Check availability and book appointments in real-time with calendar integrations
Lead Capture
Collect contact information, qualify prospects, and score leads automatically
FAQ Handling
Answer common questions instantly using knowledge base content
Agent Types
Inbound Call Agents
Handle calls coming into your business—the front line of customer interaction.
- Customer service inquiries
- Appointment scheduling
- Order status lookups
- After-hours support
Outbound Call Agents
Make calls on your behalf for reminders, follow-ups, and campaigns.
- Appointment reminders
- Payment reminders
- Lead follow-up
- Customer surveys
Web Widget Agents
Voice interaction directly on your website—no phone required.
- Click to talk functionality
- Real-time transcript display
- Mobile-friendly design
- Customizable appearance
ROI & Business Impact
| Metric | Human Agents | Voquii AI Agents |
|---|---|---|
| Availability | 8-12 hours/day | 24/7/365 |
| Calls Handled/Hour | 8-12 | Unlimited |
| Cost per Interaction | $5-15 | $0.30-0.50 |
| Training Time | 2-4 weeks | Hours |
| Consistency | Variable | 100% |
"We replaced our overflow call center with Voquii. Same quality, 80% cost reduction, and our customers actually prefer the AI—no hold times, consistent answers, always friendly."
— Operations VP, Healthcare Network