Overview
Your AI agent is only as good as its ability to understand what callers are saying. Voquii's Speech Recognition engine captures every word with exceptional accuracy, even in challenging real-world conditions—background noise, accents, industry jargon, and rapid speech.
Powered by Deepgram's industry-leading AI, Voquii delivers the fastest, most accurate transcription available, enabling truly natural conversations that flow like human dialogue.
Real-Time Transcription
Voquii transcribes speech as it happens—not after. This real-time capability is the foundation of natural conversation:
| Capability | Description | Business Impact |
|---|---|---|
| Streaming Recognition | Words transcribed as spoken | No awkward waiting |
| Interim Results | See partial words forming | Faster response preparation |
| Final Results | Polished, accurate transcript | Reliable data capture |
| Continuous Listening | No timeouts or cutoffs | Complete conversations |
Accuracy Comparison
| Metric | Industry Average | Voquii/Deepgram |
|---|---|---|
| Word Error Rate (WER) | 15-25% | <8% |
| Recognition Speed | 1-2x real-time | <300ms latency |
| Accuracy with Accents | 70-80% | >90% |
| Noisy Environment | 60-75% | >85% |
Multiple Language Support
Voquii understands your customers no matter what language they speak:
Tier 1 Languages (Highest Accuracy)
- English (US, UK, AU) — 96-97%+ accuracy
- Spanish (Mexican, Castilian, Latin American) — 95%+
- French (France, Canadian) — 95%+
- German (Standard, Austrian, Swiss) — 95%+
Tier 2 Languages (Excellent Accuracy)
- Portuguese, Italian, Dutch, Japanese, Mandarin Chinese, Korean, Hindi
Barge-In Detection
Nothing frustrates callers more than being forced to listen to an entire message before responding. Voquii's barge-in detection lets callers interrupt naturally—just like talking to a human.
| Metric | Without Barge-In | With Barge-In |
|---|---|---|
| Average Call Duration | 4:30 | 3:15 (-28%) |
| Caller Satisfaction | 72% | 89% (+17 pts) |
| Repeat Information | 45% of calls | 12% of calls |
| Caller Frustration Events | 23% | 6% |
"Barge-in was the feature that made our AI agent feel human. Callers stopped complaining about 'being talked at' and started having real conversations."
— Retail Operations Director
Endpointing Configuration
Know when callers are done speaking with configurable silence thresholds:
| Setting | Silence Duration | Use Case |
|---|---|---|
| Quick | 500ms | Fast-paced calls, yes/no questions |
| Standard | 800ms | General conversations |
| Patient | 1200ms | Complex questions, elderly callers |
| Extended | 2000ms | Thoughtful responses, calculations |
Background Noise Handling
Voquii maintains accuracy even in challenging acoustic environments:
- Office background chatter
- Street noise and traffic
- Construction sites
- Speakerphone echo
- Wind and outdoor environments
Advanced Features
Custom Vocabulary
Add industry-specific terms, product names, and jargon for 40-60% better recognition
Number Recognition
Accurate capture of phone numbers, credit cards, dates, and addresses
Speaker Diarization
Identify and separate multiple speakers with "who said what" attribution
Punctuation & Formatting
Automatic intelligent punctuation and sentence boundaries
Compliance & Security
| Standard | Status | Scope |
|---|---|---|
| SOC 2 Type II | ✅ Certified | Full platform |
| HIPAA | ✅ Compliant | Healthcare ready |
| GDPR | ✅ Compliant | EU data protection |
| PCI DSS | ✅ Compliant | Payment handling |