Inbound Call Reception
Your AI agents answer every call instantly, 24/7/365. No hold times, no voicemail, no missed opportunities.
| Feature | Description | Business Benefit |
|---|---|---|
| Instant Answer | Calls answered in <1 second | Zero caller abandonment |
| 24/7 Availability | Always on, never sick | Complete coverage |
| Unlimited Capacity | Handle any call volume | No busy signals |
| Smart Routing | Route by number, time, caller | Right agent every time |
| Failover Protection | Automatic backup routing | 99.99% uptime |
Phone Number Options
Local Numbers
Available in 100+ countries. Build local presence anywhere with familiar area codes.
Toll-Free Numbers
800, 888, 877, 866, 855, 844, 833 — Professional business image, free for callers.
Vanity Numbers
Memorable word-based numbers for brand reinforcement and marketing campaigns.
Port Your Numbers
Keep your existing numbers with seamless transition and full portability.
Outbound Call Initiation
Don't wait for customers to call you. Voquii's outbound capabilities let your AI agents make calls for confirmations, reminders, follow-ups, and campaigns.
Outbound Use Cases
- Appointment Reminders: Reduce no-shows by 60%+
- Payment Reminders: Friendly collection calls with payment options
- Lead Follow-Up: Strike while leads are hot, qualify automatically
- Customer Surveys: Post-interaction feedback and NPS collection
- Order Updates: Shipping notifications and delivery confirmations
Outbound Compliance
- TCPA Compliance: Consent tracking, time-of-day restrictions
- Do Not Call: Automatic DNC list checking
- Caller ID: Proper caller ID display
- Opt-Out Handling: Instant removal on request
Call Transfer Capabilities
AI handles most calls, but some need a human touch. Voquii's transfer capabilities make handoffs smooth and context-rich.
Transfer Types
| Type | How It Works | Best For |
|---|---|---|
| Warm Transfer | AI stays on line, briefs agent, then connects | Complex issues, VIP customers |
| Cold Transfer | Direct connection to destination | Simple routing, department transfers |
| Blind Transfer | Transfer without announcement | IVR routing, queue placement |
DTMF Tone Detection
Touch-tone input recognition for account numbers, PINs, menu selections, and secure data entry.
- Account number verification
- PIN and password entry
- Credit card input (PCI-compliant)
- "Press 1 for sales, 2 for support" menus
- Confirmation inputs
Call Recording
Comprehensive recording capabilities for training, compliance, and quality assurance:
- Full call recording with consent management
- Automatic storage with configurable retention
- Searchable transcripts
- HIPAA-compliant options
- Export and download capabilities
Voicemail Detection
Intelligent voicemail detection for outbound campaigns:
- Leave Message: AI leaves personalized message
- Hang Up: Disconnect and retry later
- Callback Scheduling: Automatic retry at different times
SIP/PSTN Connectivity via Telnyx
Carrier-grade telephony infrastructure with global reach:
| Advantage | Description |
|---|---|
| Tier-1 Carrier | Direct network connections, not resold |
| Global Reach | Coverage in 180+ countries |
| Low Latency | Optimized routing worldwide |
| High Reliability | 99.999% uptime SLA |
ROI & Business Impact
| Metric | Before Voquii | After Voquii |
|---|---|---|
| Calls Answered | 65% | 100% |
| Speed to Answer | 45 seconds | <1 second |
| After-Hours Coverage | None | 24/7 |
| Cost per Call | $3.50 | $0.35 |
"We calculated that every missed call cost us $127 in lost business. Voquii pays for itself by lunch on the first day of each month."
— Home Services Business Owner