Overview
Running a voice AI operation requires more than just great agentsβit requires powerful administrative tools. Voquii's Admin Features give you complete control over users, permissions, settings, and system configuration.
Whether you're managing a small team or a large enterprise, Voquii's admin capabilities scale with your needs while keeping management simple.
User Management
Build and manage your team with complete control over access and permissions.
Team Member Invitations
Add colleagues with the right access using email invitations. Set roles at invite time, with invitations expiring after 7 days (resend if needed). Support for bulk invites and domain restrictions to limit to company emails.
Role-Based Access Control (RBAC)
Assign the right permissions for every role. Built-in roles include Owner (full access + billing), Admin (full access), Member (standard access), and Viewer (read-only). Enterprise plans get custom role creation.
Activity Logging
Track every action across your organization. See who did what and when with comprehensive audit logs. Search and filter by user, action type, date, and resource.
Session Management
Control active sessions, set timeout policies, and require re-authentication for sensitive actions. Force logout capabilities for security incidents.
Built-in Roles
| Role | Description | Typical Users |
|---|---|---|
| Owner | Full access, billing, can delete organization | Founders, executives |
| Admin | Full access except billing transfer | Managers, team leads |
| Member | Standard access to features | Regular team members |
| Viewer | Read-only access | Stakeholders, reviewers |
| Custom | Configurable permissions (Enterprise) | Specialized roles |
Organization Settings
Configure your organization profile, billing, and integration settings:
Company Profile
Set your organization name, logo, contact information, and business details. Configure timezone, language preferences, and regional settings.
Billing Management
View and manage payment methods, download invoices, track usage, and manage your subscription plan. Upgrade, downgrade, or add seats as needed.
API Key Management
Create, rotate, and revoke API keys. Set scopes and permissions per key, with expiration dates and usage tracking. Separate keys for development, staging, and production.
Webhook Configuration
Set up webhooks for real-time event notifications. Configure endpoints, select events, set retry policies, and monitor delivery status with detailed logs.
Audit & Compliance
Maintain complete visibility and meet compliance requirements:
| Feature | Description | Benefit |
|---|---|---|
| Audit Logs | Complete history of all actions | Security investigations, compliance |
| Data Export | Export all organization data | GDPR compliance, backup |
| Access Reports | Who accessed what and when | Security audits |
| Retention Policies | Configure data retention periods | Compliance, storage management |
| IP Allowlisting | Restrict access by IP address | Enhanced security |
System Administration
Advanced controls for enterprise deployments:
Tenant Configuration
Multi-tenant setup for agencies and enterprises. Separate environments with isolated data, custom branding, and individual billing.
Feature Flags
Enable or disable specific features for your organization. Beta feature access, gradual rollouts, and A/B testing capabilities.
Maintenance Mode
Schedule maintenance windows with automatic notifications. Enable read-only mode, drain connections gracefully, and display custom maintenance messages.
Diagnostic Tools
Test integrations, webhooks, and phone numbers. System health monitoring, performance metrics, error details, and support bundle generation.
Data Management
Tools for managing your organization's data:
- Export: Export all organization data, specific records, or GDPR-compliant data packages in JSON or CSV format
- Import: Bulk import contacts, knowledge base content, and migration data from other systems
- Cleanup: Delete old conversations, remove inactive users, and clear test data
- Backup: On-demand backups, scheduled automatic backups, and backup downloads
Notification Settings
Configure how your team stays informed:
| Notification Type | Channels | Configurable |
|---|---|---|
| New Lead Captured | Email, In-app, Webhook | β |
| Conversation Completed | Email, In-app, Webhook | β |
| Appointment Booked | Email, In-app, SMS, Webhook | β |
| System Alerts | Email, SMS, Webhook | β |
| Billing Notifications | β | |
| Security Alerts | Email, SMS | β |
ROI & Efficiency Gains
Voquii's admin features dramatically reduce administrative overhead:
| Task | Without Voquii | With Voquii |
|---|---|---|
| Add team member | 15-30 minutes | 2 minutes |
| Change permissions | Manual, error-prone | Click and done |
| Review activity | Not possible | Instant visibility |
| Generate API key | Developer required | Self-service |
| Configure webhook | Hours of setup | 5 minutes |
| Investigate issue | Hours of searching | Audit log search |
Monthly Admin Time Savings
Average organization saves 29.5 hours per month on administrative tasks. At $75/hour admin cost, that's $2,212/month or $26,550 annually.
"Our IT team used to spend half their time on voice system admin. With Voquii, most admin is self-service for team leads, and IT just handles the advanced stuff. Huge time saver."
β IT Director, Healthcare Company
Getting Started
- Invite Your Team: Add key team members, assign appropriate roles, enable 2FA for admins
- Configure Organization: Complete company profile, set up billing, configure notifications
- Set Up Integrations: Create API keys, configure webhooks, connect CRM/calendar
- Establish Policies: Define roles and permissions, set session policies, configure security settings
- Enable Monitoring: Review activity logs, set up alerts, schedule reports