Admin Features

Complete control over your voice AI platform β€” Manage teams, permissions, settings, and operations with ease.

Overview

Running a voice AI operation requires more than just great agentsβ€”it requires powerful administrative tools. Voquii's Admin Features give you complete control over users, permissions, settings, and system configuration.

Whether you're managing a small team or a large enterprise, Voquii's admin capabilities scale with your needs while keeping management simple.

User Management

Build and manage your team with complete control over access and permissions.

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Team Member Invitations

Add colleagues with the right access using email invitations. Set roles at invite time, with invitations expiring after 7 days (resend if needed). Support for bulk invites and domain restrictions to limit to company emails.

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Role-Based Access Control (RBAC)

Assign the right permissions for every role. Built-in roles include Owner (full access + billing), Admin (full access), Member (standard access), and Viewer (read-only). Enterprise plans get custom role creation.

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Activity Logging

Track every action across your organization. See who did what and when with comprehensive audit logs. Search and filter by user, action type, date, and resource.

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Session Management

Control active sessions, set timeout policies, and require re-authentication for sensitive actions. Force logout capabilities for security incidents.

Built-in Roles

Role Description Typical Users
Owner Full access, billing, can delete organization Founders, executives
Admin Full access except billing transfer Managers, team leads
Member Standard access to features Regular team members
Viewer Read-only access Stakeholders, reviewers
Custom Configurable permissions (Enterprise) Specialized roles

Organization Settings

Configure your organization profile, billing, and integration settings:

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Company Profile

Set your organization name, logo, contact information, and business details. Configure timezone, language preferences, and regional settings.

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Billing Management

View and manage payment methods, download invoices, track usage, and manage your subscription plan. Upgrade, downgrade, or add seats as needed.

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API Key Management

Create, rotate, and revoke API keys. Set scopes and permissions per key, with expiration dates and usage tracking. Separate keys for development, staging, and production.

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Webhook Configuration

Set up webhooks for real-time event notifications. Configure endpoints, select events, set retry policies, and monitor delivery status with detailed logs.

Audit & Compliance

Maintain complete visibility and meet compliance requirements:

Feature Description Benefit
Audit Logs Complete history of all actions Security investigations, compliance
Data Export Export all organization data GDPR compliance, backup
Access Reports Who accessed what and when Security audits
Retention Policies Configure data retention periods Compliance, storage management
IP Allowlisting Restrict access by IP address Enhanced security

System Administration

Advanced controls for enterprise deployments:

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Tenant Configuration

Multi-tenant setup for agencies and enterprises. Separate environments with isolated data, custom branding, and individual billing.

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Feature Flags

Enable or disable specific features for your organization. Beta feature access, gradual rollouts, and A/B testing capabilities.

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Maintenance Mode

Schedule maintenance windows with automatic notifications. Enable read-only mode, drain connections gracefully, and display custom maintenance messages.

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Diagnostic Tools

Test integrations, webhooks, and phone numbers. System health monitoring, performance metrics, error details, and support bundle generation.

Data Management

Tools for managing your organization's data:

Notification Settings

Configure how your team stays informed:

Notification Type Channels Configurable
New Lead Captured Email, In-app, Webhook βœ“
Conversation Completed Email, In-app, Webhook βœ“
Appointment Booked Email, In-app, SMS, Webhook βœ“
System Alerts Email, SMS, Webhook βœ“
Billing Notifications Email βœ“
Security Alerts Email, SMS βœ“

ROI & Efficiency Gains

Voquii's admin features dramatically reduce administrative overhead:

Task Without Voquii With Voquii
Add team member 15-30 minutes 2 minutes
Change permissions Manual, error-prone Click and done
Review activity Not possible Instant visibility
Generate API key Developer required Self-service
Configure webhook Hours of setup 5 minutes
Investigate issue Hours of searching Audit log search

Monthly Admin Time Savings

Average organization saves 29.5 hours per month on administrative tasks. At $75/hour admin cost, that's $2,212/month or $26,550 annually.

"Our IT team used to spend half their time on voice system admin. With Voquii, most admin is self-service for team leads, and IT just handles the advanced stuff. Huge time saver."

β€” IT Director, Healthcare Company

Getting Started

  1. Invite Your Team: Add key team members, assign appropriate roles, enable 2FA for admins
  2. Configure Organization: Complete company profile, set up billing, configure notifications
  3. Set Up Integrations: Create API keys, configure webhooks, connect CRM/calendar
  4. Establish Policies: Define roles and permissions, set session policies, configure security settings
  5. Enable Monitoring: Review activity logs, set up alerts, schedule reports

Ready to Take Control?

Voquii's Admin Features give you complete control over your voice AI platformβ€”managing teams, settings, and operations with ease.